Dispute Resolution Policy

Effective Date: August 13, 2024

At Elevatsy, we are committed to resolving disputes in a fair, efficient, and transparent manner. This Dispute Resolution Policy outlines the process for addressing and resolving conflicts that may arise between Elevatsy and its users, or between users on our platform.

1. Scope

This policy applies to all disputes related to the use of the Elevatsy platform, including but not limited to disputes over transactions, content submissions, promotional agreements, and user conduct.

2. Initial Resolution

a. Informal Resolution
In the event of a dispute, users are encouraged to first seek an informal resolution by contacting Elevatsy’s support team at contact@elevatsy.com. Our team will make reasonable efforts to address and resolve the issue promptly and fairly.

b. Documentation
Users should provide all relevant information and documentation related to the dispute when contacting support. This may include transaction details, communication records, and any other pertinent evidence.

3. Formal Dispute Resolution Process

If an informal resolution is not possible, the following formal dispute resolution process will apply:

a. Written Notice
Users must submit a formal written notice of the dispute to Elevatsy at contact@elevatsy.com. The notice should include:

A clear description of the issue or dispute.
Relevant supporting documents and evidence.
The desired resolution or outcome.

b. Review and Response
Upon receipt of the written notice, Elevatsy will review the dispute and respond within [insert number] business days. We will provide a written response detailing our findings and proposed resolution.

c. Consensus-Based Resolution
All disputes between users and Elevatsy must be resolved through mutual consensus. Users agree that disputes will not be escalated to courts, and no legal action can be taken against Elevatsy. Mediation or arbitration may be used as a method to achieve this consensus.

d. Mediation
If consensus is not reached through the internal process, either party may request mediation. Mediation will be conducted by a neutral third-party mediator, agreed upon by both parties. The mediation process will follow the rules set by the mediator.

e. Arbitration
If mediation does not resolve the dispute, either party may request binding arbitration. Arbitration will be conducted by an independent arbitrator appointed by mutual agreement or by an organization specializing in arbitration services. The arbitration will take place in London, UK.

4. Jurisdiction and Governing Law

a. Jurisdiction
This Dispute Resolution Policy and any disputes arising out of or related to the use of the Elevatsy platform will be governed by the laws of England and Wales.

b. Governing Law
The laws of England and Wales will apply to any legal action or proceeding under this policy, and any action must be brought in the courts of London, UK.

5. Fees and Costs

Each party will bear their own fees and costs associated with the dispute resolution process, including legal fees, unless otherwise required by applicable law or agreed upon by the parties.

6. Confidentiality

All aspects of the dispute resolution process, including any mediation or arbitration proceedings, will remain confidential. Neither party shall disclose any information about the dispute or resolution process to third parties, except as required by law.

7. Changes to This Policy

Elevatsy reserves the right to update or modify this Dispute Resolution Policy at any time. Any changes will take effect immediately upon posting on this page. Continued use of the platform after any changes constitutes acceptance of the updated policy.

8. Contact Us

For any questions or concerns regarding this Dispute Resolution Policy, please start a live chat or contact us at:
Email: contact@elevatsy.com
Phone: +44 784 653 1426