Refund Policy

Effective Date: August 13, 2024

At Elevatsy, we strive to ensure that our users have a positive experience when promoting their work through our platform. We understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which you may request a refund.

1. 14-Day Guarantee Refund

We offer a 14-day guarantee refund to users under the following circumstances:

a. Social Media Page Denies Uploading Content

If a social media page that you have engaged through Elevatsy denies uploading your video(s) as per the agreed-upon deal, you are eligible for a refund.

b. Violation of Deal Terms

If a social media page violates any of the terms agreed upon in the promotional deal, you are eligible for a refund.

c. Charge by mistake

If you believe a charge was made in error or you wish to dispute a charge, please contact us at contact@elevatsy.com before initiating a chargeback. Chargebacks can lead to additional fees and may result in the suspension of your account until the issue is resolved.

2. Eligibility for Refund

To be eligible for a refund, you must:

Submit your refund request within 14 days from the date of the deal or the expected upload date of the video(s).
Provide evidence of the denial or violation by the social media page, such as communication logs or screenshots.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact our support team at [contact@elevatsy.com] within 14 days of the issue occurring.
Provide your account details, the details of the social media page involved, and any relevant evidence of the denial or violation.
Our team will review your request and, if approved, process the refund within 7-10 business days.

4. Exceptions

Please note that refunds will not be provided in the following situations:

If the 14-day refund period has passed.
If the denial or violation is due to your failure to comply with the terms of the deal or Elevatsy’s policies.
If the content submitted for promotion violates any social media platform’s community guidelines, terms of service, or legal requirements.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page, and your continued use of the Site and services following such changes will constitute your acceptance of the new policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please start a live chat or contact us at [contact@elevatsy.com] or +44 784 653 1426